Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another client. For this reason, we require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment without notice, will be charged a cancellation fee.

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If you need to cancel or reschedule your appointment, you can do so on the Jane app or by reaching out to your therapist by email prior to 24 hours before your scheduled session time.